Print Help & Information
FAQs
- Here is a list of frequently asked questions with answers.
- You can also have a look through our ‘Guidelines for Artwork’ which explains what you need to know before sending your artwork to us.
- If your question is still unanswered, please call or email any one of our outlets for help. We’ll be happy to assist you.
- For those on Gmail, we are available on Google chat via exprintshop@gmail.com during our business hours.
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:: I HAVE A QUESTION ON THE ARTWORK AND SENDING FILES TO PRINT
Q: What sizes can I print with digital printing?
Documents – up to A3 size (420mm x 297mm)
Name Card – 90 x 54mm (maximum size)
Name Card – 90 x 54mm (maximum size)
Q: Can I print sizes bigger than A3, such as buntings and banners?
Yes you can. We provide offset printing for large-scale outputs.
Q: What type of files do I need to bring with me when I want to print my documents?
We accept:
Please refer to our ‘Guidelines for Artwork’ for more information.
- Adobe Acrobat(.pdf)
- Adobe Illustrator (.ai)
- Adobe Photoshop (.psd)
- Adobe Indesign (.indd)
- Microsoft Office documents (.doc, .xls, .ppt)
- High resolution image files (.jpeg / .jpg / .tiff)
Please refer to our ‘Guidelines for Artwork’ for more information.
Q: How do I pass my working files to you?
You can either upload the files through our website here or you can always drop by one of our print shop branches at either Damansara Uptown, Menara UOA Bangsar, Wisma UOA Kuala Lumpur or Sooka Sentral (next to KL Sentral station).
Q: What are the typical problems faced with artwork?
We will not be able to proceed with printing if:
- all necessary files are not included on disk. Make sure to save all images and fonts together with your artwork.
- fonts are not outlined in Adobe Illustrator files.
- size of art on disk isn't in scale with final production size.
- Scanned/Digital images are too low-resolution for large format, fine line screen printing.
- Avoid using website images for print purposes.
Q: What is a bleed?
Bleed is a printing term that refers to printing that goes beyond the edge of the sheet after trimming.
Q: If I want a full page print with a bleed, how do I prepare my file?
When you are creating your print material and you want the image or colour to reach the edges of your document size, create a 3mm bleed on all sides of the document.
Q: What is CMYK?
CMYK is a colour model that is used when design and printing. It is abbreviation for Cyan , Magenta, Yellow and Key Black. With digital printing, our outputs are in CMYK.
Q: Do you print in Pantone colours?
No, not with digital printing. Pantone and other special colours are only available with offset printing.
Q: Can I please have a soft copy of the final artwork?
Unfortunately, we do not give out the soft copy of any artwork created at EXPrint.
Do note that your artwork will be kept in our servers. So we will be able to retrieve your artwork easily should you need to print with us again.
Do note that your artwork will be kept in our servers. So we will be able to retrieve your artwork easily should you need to print with us again.
Q: What kind of paper do you print on?
We have a selection of good quality paper for your prints. These include textured paper and white recycled paper.
:: I HAVE A QUESTION ABOUT EDITING MY FILES
Q: What does "artworking" mean?
Artworking means the task of creating the actual design or artwork to be sent to print. This also involves image manipulation/touch-ups, editing designs and recreating logos.
Q: I have my source files, but can you help me edit the file before printing?
Yes we can. But do note that if we edit the file, we will charge you an additional sum for the artwork cost depending on the amount of time spent on editing it. This will range from RM50 to RM 80 per hour.
Q: Can you help me to do the artwork but I would like to print it elsewhere?
Unfortunately, we do not provide artwork creation alone as printing is our main priority.
Q: I know what I want to print, but I don’t have the artwork or the source file. Can you help me?
Yes we can. We can help you either recreate your artwork or we can design it from scratch. For either of these services, we charge an additional fee on top of the printing costs. This will range from RM50 to RM 80 per hour.
:: I HAVE A QUESTION ABOUT TIMELINES, DEADLINES AND DELIVERY
Q: What is my turnaround time?
With digital printing we are able to provide you a quick turnaround time depending on the quantity of your prints and the finishing it requires.
To give you an idea, here are some examples of printing timelines:
1 – 3 boxes of name cards can be prepared for you within 1 hour.
10 page booklet with finishings in a quantity of 200 books can be produced within 2 working days.
To give you an idea, here are some examples of printing timelines:
1 – 3 boxes of name cards can be prepared for you within 1 hour.
10 page booklet with finishings in a quantity of 200 books can be produced within 2 working days.
Q: How long will it take to artwork something for me?
This would depend on what we will need to artwork for you.
For example, recreating a new logo from a visual would take an hour or two. However, designing a booklet or leaflet could take a day or two.
For example, recreating a new logo from a visual would take an hour or two. However, designing a booklet or leaflet could take a day or two.
Q: Can I have my printed material delivered directly to me? Will this be costly?
Yes, we do delivery. Cost would depend on the weight of the printed material and location of where it will be delivered to.
:: I HAVE A QUESTION ABOUT EXPRINT’S WEBSITE
Q: Is this site secure?
In designing our system we made the protection of your information a top priority.
Q: How do I check on the status of my orders?
...to be updated
Q: How do I change my password?
...to be updated
Q: How do I place an order?
...to be updated
Q: How do I make changes / cancel and order?
...to be updated
Q: How do I upload an image or file to you?
You can email us your image or artwork files to exprintshop@gmail.com
If it is a very large file (over 10MB), we suggest you use online services such as sendspace.com to upload your files.
If it is a very large file (over 10MB), we suggest you use online services such as sendspace.com to upload your files.
Q: How do I create an account with EXPrint online?
Go to the "Log In" page and click on "Register as a new user". You will be directed to the next page to fill in your details.
Q: Are there any benefits of being a registered user?
As a registered user, you will be entitled to special discounts and lower prices for our products and services.
Q: What do I do if I have forgotten my password?
If you know your e-mail address, but have forgotten your password, we will e-mail your password to you.
Click on Log in then type in your e-mail address, and click the "E-mail My Password" link.
Q: May I have more than one account?
Unfortunately, you may not. EXPrint will only allow one account per customer.
Q: Do I get any freebies?
Check our Promotions page for great discounts, offers and freebies!
Q: Can I get a quote for printing online?
Yes, you can. Email us at info@exprintshop.com for a quote. We’ll get back to you within 24 hours to help you get started.
Q: How can I pay for my orders?
We accept Visa and Mastercard on our secure website.
You can also issue a cheque made payable to Pixel Expands Sdn Bhd.
You can also issue a cheque made payable to Pixel Expands Sdn Bhd.
:: I HAVE A QUESTION ABOUT EXPRINT
Q: Is this site secure?
We are able to print anything -- business cards, leaflets, reports, booklets, calendars, company collateral, signage, buntings, banners and more. Check out our list of products and services on the main page here. Otherwise, email us at info@exprintshop.com or feel free to pop by any of EXPrint’s branches for a chat with our retail designers to see how we can help you.
Q: What other services do you provide?
Design: We provide creative services to our clients when requested. Please see our Creative Services sections here for more information on how we can help with design and artworking for you.
Finishing: We also provide finishing services (binding, lamination, cutting, sorting) for all printed work we do for you.
Personalised Printing: We have the facilities and technology to personalise your prints, for example having your photos or name in a calendar, and personalising your direct mailers in creative ways. Find out more about this service under Services > Personalised Printing
Delivery: We are able to get your prints delivered to any location for a small fee.
Finishing: We also provide finishing services (binding, lamination, cutting, sorting) for all printed work we do for you.
Personalised Printing: We have the facilities and technology to personalise your prints, for example having your photos or name in a calendar, and personalising your direct mailers in creative ways. Find out more about this service under Services > Personalised Printing
Delivery: We are able to get your prints delivered to any location for a small fee.
Q: Can I use EXPrint to print anything I want?
Yes you can, as long as what you are printing does not conflict with the Malaysian printing and publication law. EXPrint will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. EXPrint will not be responsible for any infringement of artwork content.
Note that we also do not enhance or manipulate any official documents conferred by the government (i.e identification cards, passports, etc) or any other established bodies or organizations as it is unethical and against the laws. (State the law)
Note that we also do not enhance or manipulate any official documents conferred by the government (i.e identification cards, passports, etc) or any other established bodies or organizations as it is unethical and against the laws. (State the law)
Q: What are your working hours?
Monday to Friday -- 9:30am to 6:30pm
Saturday – 9:30am to 2:30pm
We are closed on Sundays and on national public holidays.
Saturday – 9:30am to 2:30pm
We are closed on Sundays and on national public holidays.
Q: Where are EXPrint branches located?
Damansara Utama (Uptown) – see map
No 36, Jalan SS21/58, Damansara Utama, 47400 Petaling Jaya, Selangor
T+ 03-7725 2766 F+ 03-7724 2766 E+ info@exprintshop.com
* Free parking for customers at shop front
Bangsar (Menara UOA) – see map
Unit 2-1A, Level 2, Menara UOA Bangsar, No 5, Jalan Bangsar Utama, 59100 Kuala Lumpur
T+ 03-2283 3766 F+03-2283 2766 E+ uoa@exprintshop.com
Sooka Sentral (next to KL Sentral) – see map
L1-2, Level 1, Sooka Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur
M+ 019 9199 916 E+ sooka@exprintshop.com
Wisma UOA II Kuala Lumpur – see map
Unit G-5B, Ground Floor, Wisma UOA II, No 21, Jalan Pinang, 50450 Kuala Lumpur
M+ 019 9191 933 E+ kluoa@exprintshop.com
No 36, Jalan SS21/58, Damansara Utama, 47400 Petaling Jaya, Selangor
T+ 03-7725 2766 F+ 03-7724 2766 E+ info@exprintshop.com
* Free parking for customers at shop front
Bangsar (Menara UOA) – see map
Unit 2-1A, Level 2, Menara UOA Bangsar, No 5, Jalan Bangsar Utama, 59100 Kuala Lumpur
T+ 03-2283 3766 F+03-2283 2766 E+ uoa@exprintshop.com
Sooka Sentral (next to KL Sentral) – see map
L1-2, Level 1, Sooka Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur
M+ 019 9199 916 E+ sooka@exprintshop.com
Wisma UOA II Kuala Lumpur – see map
Unit G-5B, Ground Floor, Wisma UOA II, No 21, Jalan Pinang, 50450 Kuala Lumpur
M+ 019 9191 933 E+ kluoa@exprintshop.com
Q: Are you on Facebook or Twitter?
Yes, we are on www.facebook.com/exprintshop and on www.twitter.com/exprintshop
Follow us to get updates on EXPrint promotions and freebies!
Follow us to get updates on EXPrint promotions and freebies!
Find Our Retail Outlets
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[•] Medan Tuanku
[•] Damansara Uptown
[•] Sooka Sentral
[•] Wisma MPL
We accept:
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